top of page

Why Businesses Can't Afford to Upset Customers (Infographic)

Next Article

How to Push Your Customer-Success Level Beyond the 'Aha' Moment

Next Article

Andrew Reid • Guest Writer

Customer engagement is a hot topic. SAP’s annual Sapphire Conference this past week emphasized the theme of how to better engage and understand customers to improve decision making. Why? Because businesses can’t risk unhappy customers.

McKinsey report last year showed that 56 percent of business executives feel that online customer engagement is a top priority. Furthermore, the Bluewolf consulting firm found that 60 percent of Salesforce.com clients surveyed believed customer engagement should become a key objective this year and 84 percent predicted it would replace productivity as a key ingredient for growth.

Businesses are increasingly trying to incorporate the voice of the customer in their decision making. Capturing customer input used to be handled by market researchers only via telephone surveys and in-person questionnaires. Now with the convergence of social, mobile and big data, customers are empowered to share -- and they do. They’re giving their opinions on social media network sites like Yelp, Twitter and Facebook. And doing so in the moment via their smartphones. This new world of customer empowerment has created a need for businesses to understand consumer needs and wants very quickly and better than ever before.

ADVERTISING

With unhappy U.S. customers costing businesses an estimated $537,030,000,000 a year, based on Accenture's "2013 Global Consumer Pulse Survey," companies should follow this formula to succeed: 1. Deliver a great customer experience. Know the audience, get consumer feedback and deliver on those preferences. 2. Have conversations with customers. Create an environment where customers can weigh in on decisions about products and services through a secure, online community. 3. Provide flawless support. Customers want better customer service, so be sure to support them through their preferred channels.

Below see an infographic that my company, Vision Critical, has prepared, on the cost of unhappy customers.

​

read more...

How the Rules of Customer Satisfaction Have Changed

Next Article

Damage Control: 6 Ways to Respond to Negative Reviews

Next Article

Image credit: Shutterstock

Jobert E. Abueva

In this new world of ecommerce, social media, apps, far-flung call centers and virtual organizations, customer satisfaction still remains the same.  

Two decades ago, I wrote that “customer satisfaction is the link between short-term success and long-term growth and prosperity.” I contended that customer service would be realized by constantly asking questions and listening to the answers. Being open to customer feedback fosters loyalty, which in turn stimulates both top and bottom lines.

Good old customer satisfaction still translates into rave reviews, repeat business, top of mind and actual growth. We still want to listen and act on what we are told. What has changed though are the rules to achieving genuine customer satisfaction.

ADVERTISING

Related: Treat Them Well: 5 Keys to Lasting Customer Service

Rule 1: Speedy connectivity. We still want evaluations and surveys so we know how we are doing. But just as we are looking for quicker ways to stay connected, we are also vulnerable to a user expressing what he or she really thinks in real time on Facebook or Twitter. A groundswell of viral negativity can erase all good-intentioned efforts behind the most well thought out of campaigns.

Sponsored Content

Branding Your Business for Maximum Exposure

By Staples

Sponsored Content

How These Entrepreneurs Attracted an Army of Loyal Customers

By Staples

Sponsored Content

Office Goals on the Road: From Ugly to Organized

By Staples

This has led to the imperative of having resources dedicated to monitoring the customer’s ever-shifting voice. There is a need to respond, appease and even counter when appropriate. We want to understand the root causes for pleasure and displeasure, and act on it. You can either be social or be ostracized.

A connected customer is an engaged customer, perhaps a most prized asset with which a business can converse to their advantage. Hashtaggers are the new instant test market. They are opinion makers. It behooves us not to squander what they have to offer.    

Rule 2: Global ability. There no longer is such a thing as a local business. We are all performing on one world stage. If one wants to savor the best Bibimbap in the Gangham District of Seoul or Herald Square in Manhattan, it’s just a Google, Bing, Ask or Yelp away.

Related: Listen Up: How to Respond to Customer Complaints

A satisfied customer will spread the good word far and wide. Understand that the world is always watching.

Rule 3: Discipleship. This is not about being a cult-ish culture, though the notion of the customer as the central chakra reaching every corner of the company is essential. Management must lead the way to espouse customer satisfaction as the number-one mission. If the customer is not satisfied, get to the bottom of their dissatisfaction and rectify it. Even if it costs real revenue in the short term, get beyond it and let karma prevail.

Zappos is recognized as the customer satisfaction Mecca. The online merchant calls its mission the WOW philosophy. Testimonials and ratings are off the radar. Their success with customer service and satisfaction has enabled the company to extend its business model to now include consulting and training other corporate entities to replicate its customer service/satisfaction efforts.

Who are your company’s customer satisfaction apostles?  Do they have the tools to indoctrinate new hires into a customer-centric way of being? Is customer satisfaction at the forefront of your company’s award and acknowledgement mechanisms?  

Important questions to ask. Important issues to resolve to secure high-level customer satisfaction and long-term growth and prosperity.  

Customer satisfaction is attainable. Staying on top of the rules to get there remains the consistent factor.

​

read more...

Treat Them Well: 5 Keys to Lasting Customer Service

Next Article

What Business Are You Really In?

Next Article

Image credit: Shutterstock

Eric Schiffer • Guest Writer

“Build a great experience, customers tell each other about that. Word of mouth is very powerful." -- Jeff Bezos, CEO, Amazon.com

If you attended a party where the host snarled at you, reluctantly offered you a drink, looked past you to greet someone deemed more important and basically couldn't wait until you left -- chances are you would leave, slamming the door behind you.

Unfortunately, that's the experience many of us receive today. We're not treated as a valued customer -- a guest -- to be respected, we're a nuisance to be endured. We're the blaring car alarm when they're trying to sleep. Flipping to the company view: customer service has become a dirty phrase.

ADVERTISING

Related: Listen Up: How to Respond to Customer Complaints

In my experience as CEO of a large digital marketing company and board member to others, companies that are too focused on new business risk ignoring, alienating and then losing the clients and business they already have. Customers that are taken for granted soon leave, and business suffers.

Sponsored Content

How These Entrepreneurs Attracted an Army of Loyal Customers

By Staples

Sponsored Content

Colorful Room Makeover for a Good Cause

By Staples

Sponsored Content

Keys to Building a Passionate, Engaged Team

By Staples

Here are five simple keys I follow and expect people in my organization(s) to follow, and hope they’ll unlock the door to your greater success:

1. Use the right term. First, I don't call people clients, or even customers. At my company we refer to them as “guests,” for they are our guests, and we are their host. We are always happy to see them and strive to make their time with each of us a great experience.

Related: Customer Retention Begins on the Front Lines

2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need -- often before they know it themselves....

​

read more...

Dealing With That Unhappy Customer

Next Article

Get More Referrals With This 4-Step Formal Referral Plan

Next Article

Image credit: crave.cnet.co.uk

Gene Marks • Contributor

Things are not going well with my customer Fred. Here, let me let him explain:

“I am more than willing to pay for your services -- I just didn't get what I paid for.”
“If I was advised upfront of the charges I wouldn’t have agreed.”
“It still is not working. Would you be okay for a service that you didn't get?“
“That is not how I understood it. I am frustrated with your company.”

What can I do here? Fred is obviously not happy with me. He hired my company to help him install a software application on his computer and is dissatisfied with the services. What would you do if Fred was your customer?

Wait. Before answering that, you’ll need a little more background. Fred runs a very small company made up of…well…just Fred (he’s an independent insurance agent). Before embarking on our little project, Fred had a hundred questions. Once started, Fred continued his barrage of questions, both by email and phone. His budget, as you can guess, was miniscule. Fred unfortunately suffers from selective memory as well -- he doesn’t seem to remember the issues, challenges and costs that my staff explained to him before getting started. He heard only what he chose to hear and now wants the job done based on his perception of what the costs would be.

Related: What Not to Do When Taking Clients Out to Lunch

We will never be right. We will never win. Even pointing him to the contract that he signed which explained the costs is fruitless. Fred, like most of our small business customers, signed it, but never read it -- of course. Why do I even send these contracts anyway? And what are we going to do…sue him? Frankly, the more time we argue with Fred the more money we lose on this little customer. This nuisance customer. C’mon…you have them too. What do you do with guys like Fred? Here’s what I’ve learned:

Look at the long term. As much as I’d like to please Fred, I’ve got a business to run. This little project was only a few hundred bucks. And considering the amount of angst Fred caused my staff, there was little profit. But could Fred potentially be a big client? Might he be interested in spending a lot more money in the future with us? Does he have relationships or connections with others that could turn into big dollars? If so, then it’s worth sucking up the losses. But not in this case. I doubt he’d ever spend another penny with my company, happy or not. And though I can never be certain, I don’t see any of his friends knocking on my door with that next million dollar deal. Keeping him as a customer offered little future economic benefit.

Never fire your customer. Even though I see no future with Fred, I’m not going to fire him. Why? Because I admit that I’m a prostitute. I’ll do business with Satan himself if I can legally make a few bucks. So I stood firm. I politely (see below) told him that I’m happy to help him and this is what our charges would be. I’m not in the business of giving stuff away, particularly when we really did nothing wrong (at least this time). I leave the decision up to Fred. If he wants to work with us, great. If not, that’s completely up to him. I’m prepared to lose him because the long term doesn’t look very profitable (see above) so I’ll let him decide. I may decide to double my hourly fees, but I’ll never fire him.

Related: 3 Simple Ways to Keep Your Customers Happy

Always, always, always be polite and professional. The worst thing you can do with an unhappy customer is to fight with him. No, that’s not the worst thing. The worst thing is to fight with him over email! We’ve all done this. And then we cringe when we look back at the conversations a few weeks later. Even if the customer is calling your mother a hook-nosed, wart-faced witch you should never respond in kind. Keep it polite and professional. Take the high road. You can have fun with this too, just watch how exasperated the angry customer gets as you reply back to him with cheer. More importantly you’ll never be ashamed of your behavior months later. And who knows who will read these emails then? 

Never blame your employees. Even though Fred was an impossible customer, some mistakes were made by my employees. Even so, you must never blame them in front of the customer. Talk to them offline if necessary. Keep a unified face. Stand behind your people. In the long run, knowing that you have their back will keep them loyal. Valuable employees are as important as valuable customers. You’re the boss. It’s your business. You failed to adequately supervise the job, train your people or handle the situation. Step up and take responsibility.

Always remember…no one bats a thousand. My company has 600 active clients. We sell mostly to small- and medium-sized businesses. I can’t possibly please everyone. In fact, I’m happy if two-thirds of my clients are happy. There will always be a group of people that have an issue at any given part of the day. Don’t let it bother you. Accept that as fate.

“I will take my business elsewhere,” Fred said to me. I had offered to keep working with him, as long as he paid. He didn’t like that option. It’s a free country. He’s free to be a nuisance and not pay someone else. And I’m free to find better, more profitable customers. I don’t like unhappy customers, but I’ve learned not to get too upset about them.

​

read more...

Why Businesses Can't Afford to Upset Customers (Infographic)

Next Article

How to Push Your Customer-Success Level Beyond the 'Aha' Moment

Next Article

Andrew Reid • Guest Writer

Customer engagement is a hot topic. SAP’s annual Sapphire Conference this past week emphasized the theme of how to better engage and understand customers to improve decision making. Why? Because businesses can’t risk unhappy customers.

McKinsey report last year showed that 56 percent of business executives feel that online customer engagement is a top priority. Furthermore, the Bluewolf consulting firm found that 60 percent of Salesforce.com clients surveyed believed customer engagement should become a key objective this year and 84 percent predicted it would replace productivity as a key ingredient for growth.

Businesses are increasingly trying to incorporate the voice of the customer in their decision making. Capturing customer input used to be handled by market researchers only via telephone surveys and in-person questionnaires. Now with the convergence of social, mobile and big data, customers are empowered to share -- and they do. They’re giving their opinions on social media network sites like Yelp, Twitter and Facebook. And doing so in the moment via their smartphones. This new world of customer empowerment has created a need for businesses to understand consumer needs and wants very quickly and better than ever before.

ADVERTISING

With unhappy U.S. customers costing businesses an estimated $537,030,000,000 a year, based on Accenture's "2013 Global Consumer Pulse Survey," companies should follow this formula to succeed: 1. Deliver a great customer experience. Know the audience, get consumer feedback and deliver on those preferences. 2. Have conversations with customers. Create an environment where customers can weigh in on decisions about products and services through a secure, online community. 3. Provide flawless support. Customers want better customer service, so be sure to support them through their preferred channels.

Below see an infographic that my company, Vision Critical, has prepared, on the cost of unhappy customers.

​

read more...

How the Rules of Customer Satisfaction Have Changed

Next Article

Damage Control: 6 Ways to Respond to Negative Reviews

Next Article

Image credit: Shutterstock

Jobert E. Abueva

In this new world of ecommerce, social media, apps, far-flung call centers and virtual organizations, customer satisfaction still remains the same.  

Two decades ago, I wrote that “customer satisfaction is the link between short-term success and long-term growth and prosperity.” I contended that customer service would be realized by constantly asking questions and listening to the answers. Being open to customer feedback fosters loyalty, which in turn stimulates both top and bottom lines.

Good old customer satisfaction still translates into rave reviews, repeat business, top of mind and actual growth. We still want to listen and act on what we are told. What has changed though are the rules to achieving genuine customer satisfaction.

ADVERTISING

Related: Treat Them Well: 5 Keys to Lasting Customer Service

Rule 1: Speedy connectivity. We still want evaluations and surveys so we know how we are doing. But just as we are looking for quicker ways to stay connected, we are also vulnerable to a user expressing what he or she really thinks in real time on Facebook or Twitter. A groundswell of viral negativity can erase all good-intentioned efforts behind the most well thought out of campaigns.

Sponsored Content

Branding Your Business for Maximum Exposure

By Staples

Sponsored Content

How These Entrepreneurs Attracted an Army of Loyal Customers

By Staples

Sponsored Content

Office Goals on the Road: From Ugly to Organized

By Staples

This has led to the imperative of having resources dedicated to monitoring the customer’s ever-shifting voice. There is a need to respond, appease and even counter when appropriate. We want to understand the root causes for pleasure and displeasure, and act on it. You can either be social or be ostracized.

A connected customer is an engaged customer, perhaps a most prized asset with which a business can converse to their advantage. Hashtaggers are the new instant test market. They are opinion makers. It behooves us not to squander what they have to offer.    

Rule 2: Global ability. There no longer is such a thing as a local business. We are all performing on one world stage. If one wants to savor the best Bibimbap in the Gangham District of Seoul or Herald Square in Manhattan, it’s just a Google, Bing, Ask or Yelp away.

Related: Listen Up: How to Respond to Customer Complaints

A satisfied customer will spread the good word far and wide. Understand that the world is always watching.

Rule 3: Discipleship. This is not about being a cult-ish culture, though the notion of the customer as the central chakra reaching every corner of the company is essential. Management must lead the way to espouse customer satisfaction as the number-one mission. If the customer is not satisfied, get to the bottom of their dissatisfaction and rectify it. Even if it costs real revenue in the short term, get beyond it and let karma prevail.

Zappos is recognized as the customer satisfaction Mecca. The online merchant calls its mission the WOW philosophy. Testimonials and ratings are off the radar. Their success with customer service and satisfaction has enabled the company to extend its business model to now include consulting and training other corporate entities to replicate its customer service/satisfaction efforts.

Who are your company’s customer satisfaction apostles?  Do they have the tools to indoctrinate new hires into a customer-centric way of being? Is customer satisfaction at the forefront of your company’s award and acknowledgement mechanisms?  

Important questions to ask. Important issues to resolve to secure high-level customer satisfaction and long-term growth and prosperity.  

Customer satisfaction is attainable. Staying on top of the rules to get there remains the consistent factor.

​

read more...

Treat Them Well: 5 Keys to Lasting Customer Service

Next Article

What Business Are You Really In?

Next Article

Image credit: Shutterstock

Eric Schiffer • Guest Writer

“Build a great experience, customers tell each other about that. Word of mouth is very powerful." -- Jeff Bezos, CEO, Amazon.com

If you attended a party where the host snarled at you, reluctantly offered you a drink, looked past you to greet someone deemed more important and basically couldn't wait until you left -- chances are you would leave, slamming the door behind you.

Unfortunately, that's the experience many of us receive today. We're not treated as a valued customer -- a guest -- to be respected, we're a nuisance to be endured. We're the blaring car alarm when they're trying to sleep. Flipping to the company view: customer service has become a dirty phrase.

ADVERTISING

Related: Listen Up: How to Respond to Customer Complaints

In my experience as CEO of a large digital marketing company and board member to others, companies that are too focused on new business risk ignoring, alienating and then losing the clients and business they already have. Customers that are taken for granted soon leave, and business suffers.

Sponsored Content

How These Entrepreneurs Attracted an Army of Loyal Customers

By Staples

Sponsored Content

Colorful Room Makeover for a Good Cause

By Staples

Sponsored Content

Keys to Building a Passionate, Engaged Team

By Staples

Here are five simple keys I follow and expect people in my organization(s) to follow, and hope they’ll unlock the door to your greater success:

1. Use the right term. First, I don't call people clients, or even customers. At my company we refer to them as “guests,” for they are our guests, and we are their host. We are always happy to see them and strive to make their time with each of us a great experience.

Related: Customer Retention Begins on the Front Lines

2. Anticipate needs. A great waiter knows when to refill your glass or bring the check, just as a great company anticipates what their guests need -- often before they know it themselves....

​

read more...

Dealing With That Unhappy Customer

Next Article

Get More Referrals With This 4-Step Formal Referral Plan

Next Article

Image credit: crave.cnet.co.uk

Gene Marks • Contributor

Things are not going well with my customer Fred. Here, let me let him explain:

“I am more than willing to pay for your services -- I just didn't get what I paid for.”
“If I was advised upfront of the charges I wouldn’t have agreed.”
“It still is not working. Would you be okay for a service that you didn't get?“
“That is not how I understood it. I am frustrated with your company.”

What can I do here? Fred is obviously not happy with me. He hired my company to help him install a software application on his computer and is dissatisfied with the services. What would you do if Fred was your customer?

Wait. Before answering that, you’ll need a little more background. Fred runs a very small company made up of…well…just Fred (he’s an independent insurance agent). Before embarking on our little project, Fred had a hundred questions. Once started, Fred continued his barrage of questions, both by email and phone. His budget, as you can guess, was miniscule. Fred unfortunately suffers from selective memory as well -- he doesn’t seem to remember the issues, challenges and costs that my staff explained to him before getting started. He heard only what he chose to hear and now wants the job done based on his perception of what the costs would be.

Related: What Not to Do When Taking Clients Out to Lunch

We will never be right. We will never win. Even pointing him to the contract that he signed which explained the costs is fruitless. Fred, like most of our small business customers, signed it, but never read it -- of course. Why do I even send these contracts anyway? And what are we going to do…sue him? Frankly, the more time we argue with Fred the more money we lose on this little customer. This nuisance customer. C’mon…you have them too. What do you do with guys like Fred? Here’s what I’ve learned:

Look at the long term. As much as I’d like to please Fred, I’ve got a business to run. This little project was only a few hundred bucks. And considering the amount of angst Fred caused my staff, there was little profit. But could Fred potentially be a big client? Might he be interested in spending a lot more money in the future with us? Does he have relationships or connections with others that could turn into big dollars? If so, then it’s worth sucking up the losses. But not in this case. I doubt he’d ever spend another penny with my company, happy or not. And though I can never be certain, I don’t see any of his friends knocking on my door with that next million dollar deal. Keeping him as a customer offered little future economic benefit.

Never fire your customer. Even though I see no future with Fred, I’m not going to fire him. Why? Because I admit that I’m a prostitute. I’ll do business with Satan himself if I can legally make a few bucks. So I stood firm. I politely (see below) told him that I’m happy to help him and this is what our charges would be. I’m not in the business of giving stuff away, particularly when we really did nothing wrong (at least this time). I leave the decision up to Fred. If he wants to work with us, great. If not, that’s completely up to him. I’m prepared to lose him because the long term doesn’t look very profitable (see above) so I’ll let him decide. I may decide to double my hourly fees, but I’ll never fire him.

Related: 3 Simple Ways to Keep Your Customers Happy

Always, always, always be polite and professional. The worst thing you can do with an unhappy customer is to fight with him. No, that’s not the worst thing. The worst thing is to fight with him over email! We’ve all done this. And then we cringe when we look back at the conversations a few weeks later. Even if the customer is calling your mother a hook-nosed, wart-faced witch you should never respond in kind. Keep it polite and professional. Take the high road. You can have fun with this too, just watch how exasperated the angry customer gets as you reply back to him with cheer. More importantly you’ll never be ashamed of your behavior months later. And who knows who will read these emails then? 

Never blame your employees. Even though Fred was an impossible customer, some mistakes were made by my employees. Even so, you must never blame them in front of the customer. Talk to them offline if necessary. Keep a unified face. Stand behind your people. In the long run, knowing that you have their back will keep them loyal. Valuable employees are as important as valuable customers. You’re the boss. It’s your business. You failed to adequately supervise the job, train your people or handle the situation. Step up and take responsibility.

Always remember…no one bats a thousand. My company has 600 active clients. We sell mostly to small- and medium-sized businesses. I can’t possibly please everyone. In fact, I’m happy if two-thirds of my clients are happy. There will always be a group of people that have an issue at any given part of the day. Don’t let it bother you. Accept that as fate.

“I will take my business elsewhere,” Fred said to me. I had offered to keep working with him, as long as he paid. He didn’t like that option. It’s a free country. He’s free to be a nuisance and not pay someone else. And I’m free to find better, more profitable customers. I don’t like unhappy customers, but I’ve learned not to get too upset about them.

​

read more...

To All of Our Supporting-People, Provisional-Officers, Methodological-Informers, Necessitating-Impacters, Meaningful-Engagers, Conformed-Modernizers, Productive-Awarers, Impactful-Focusers, Conceptual-Interesters, Necessitated-Influencers, …, Operating-Staffs, …, Informative-Investigators, …:

     The informational- and quite; meaningful- and ought; and focal-conceptions; and impactful-means; through and such; by those -means ought; of ourselves and right; of our meaningful-; and productive-people; of our engaging- and-or; supporting-impacters; of our elevating-; and-or of-quite; and by such -means; of our inclinable-; and contemplative-; and conceptual-means; of ought else; through and right; in all of our engaging-; and productive-disciplines; of our modern-selves …. The meaningful-examples, and provisional-means, through and quite, of our informed-people, and supposing-neighbors, would and should, to hencefortes (s) and much, to keep influencing, and correlating thus, of our -examples and-or, meaningful-aspects, of our whencefortes (s), and of-quite and right, conceptual-disciplines, of our productive-, and necessitating-measurements; and impactful-agendas; and modernized-needs; of conceptualizing-; and of-quite else; whencefortes (s) and much; of installing and-or; producing for -people; and interesting-principers/-principals; of our elaborate-, and productive-areas; of our modernized-; hencefortes (s) and much; informative and-or; supporting-modes; through and right, …; of our conformative-means, …; and productive-efficiency (ies); and hence quite and-or; meaningful-aspects; of our engaging-principles, …; and productive-instincts; …; whencefortes (s) and ought, …; of our informed-ways; …; and necessitating- and right …; meaningful-focuses; …; measurable- and ought; …; and interesting-ideals, …; of our modernizing-; whencefortes (s) and ought; of our informative-; …; and meaningful-purposes; …; recreative-necessities, …; of our meaningful- and-or; of-quite and much or; …, …; by those -ways; to will of hence or, …; by those -meanings, …; we would and could such, …; to keep continuing, …, of our measurable-impacts, …, and necessitating-awareness, …, of ourselves and right, …, meaningful-principles, and professional-rights, …, to keep informing, …, and supporting-people, …, and protective- hence, …, and conformational thus, …, and informative-means, and interesting-ways, …, through and much, …, of-quite and right, by those -instances, …, of such -measures, …, of our meaningful-interests; of-quite and right, …; by those -mentions, …; of those -mechanisms, …; of our supporting-people, …; and productive-measures, …; and meaningful-inclinations, …; and interesting-focuses, …; of our engaging-, …; and productive-measures, …; and measurable-idealities, …; of our reformed-means, …; and inclined-conceptions, …; and informed-contemplation (s), …; of our necessitating-mindsets, …; whencefortes (s) and right; …; in all of our engaging-; and productive- and-or; measurable- and quite; meaningful- else or; supporting-modes; through and forth; to quite and much; of our even-times and-or; measurable-agendas; meaningful-needs; to continue to perceive; and provide for -people; …; and engaging- ought, …; and informative-supporters, of our modernizing, and meaningful-influences, of ourselves and right, impacting-measurers, and productive-contemplaters; and algorithmic- thence; and conceptual-means; through and right; in all of our engaging-; and professional-principles; of our elaborate-; and meaningful-times, …; …. The informed-needs, and supporting-measurements, to quite and right, by those -needs, and of those -means, hencefortes (s) and such, to quite and else, whencefortes (s) and right, of our modern-, and meaningful-principles, of our existing-, and focuseful-times …. The informative-measures, and awaring-means, would and do to shall, continue to inform, and measure to us, and our -others else, of our acceptable and-or, meaningful- ought, and informative-measures, and exemplary-confocusers, of our intending-measurers, and-or of-quite thus; and by those -ways, where which whence, hencefortes (s) and right, to all of our satisfying-, and meaningful- whence, and purposeful-contemplation (s), of our existing-, and informative-means, through and right, in all of our engaging-, and consumptive-modes; and interesting-necessities, to continue hence, to keep influencing, and supporting -ourselves, and modularized- thus, and by fortes (s) much, of our informative-needs, and necessitating-impacts; and meaningful-; and of-quite whence, conceptual-intentions; of our necessitating-; and meaningful-supports, of our modernizing-times, …; …; hencefortes (s) and right; …, among those -ways, …; of those -means, through and righ, …; to such measurable-, …; focuses and else, …; intellectual-needs, …; to continue of rights, …; and of much else, …; of our supporting-, …; and by those -ways, …; of our organized and-or; …; meaningful-principles, …; of our engaging-, …; and globalizing-, …; and informative-measurements, …; and meaningful-agendas, …; of our engaging-, …; and professional-times …. The informative-means, …; through and right, …; supporting-measurements, …; and modernized-contemplation (s), would and should such, to keep informing, …; and proposing to else, …; interesting-people, …; and productive- and ought, …; informative-means, …; and necessitating-needs, …; through and ought, …; of our inclined-; …; and meaningful-; …; whencefortes (s) and much; …; by those -measurements, …; of our inclined-times, …; and informative-supports, …; and focal-perceptions, …; of our engaging-times …. The interesting- and right, supporting-means, and immediated-needs, through and such, of-quite and thence, of those measurable-, and meaningful-aspects; and of-quite and thus; conceptual- and informative, …; meaningful-supports, …; necessitating- hence, …; and informative-ways, …; of-quite and whence, …; in all of those -areas, …; of our engaging-, …; and productive- whence, …; and supporting-needs, …; to continue of-quite, …; and keep informing, …; and supporting -people, …; of our globalized- and-or, …; meaningful-focuses, …; and engaging- thus, and informative-conceptions, …; of our engendering-methods, …; whencefortes (s) and quite, …; by those meaningful-, …; and interesting-, …; to continue and such, …; and keep impacting, …; provisional- and-or, …; whencefortes (s) and ought, …; of those whence or, …; by those measurable-, …; principles of ought, …; and supporting-needs, …; to continue of-quite, …; of such -means, …; and by those -ways, …; through and right, …; in all of those meaningful-, …; and supporting- whence, …; and informative-conceptions, …; of our productive-, …; and meaningful-, …; and inclined-necessities, …; of our engaging-, …; and informative-needs, …; of our focused-, …; and of ought to such, …; by those meaningful-, …; of right and quite, …; of our provisional-, …; and ought whence, …; of purposeful-, and necessitating or, …; meaningful- and thus, …; informative-means, …; and conceptual- ought, …; and informative-aspects, …; of our productive-, … and informative-lives (fe), …. The impactful-means, and supporting-needs, would and should forth, to quite and much, to keep being thus, to remain hence, in all of those necessary-, and meaningful- and-or, conceptual-measures; and informative-ways; of-quite and fortes (s), by our own -necessities, and meaningful-disciplines, of our engaging, …; of those -needs, to keep impacting, and supporting -people, …; without and of such, in all measurable-, …; and meaningful- else, …; and interesting-right (s), to keep informing, …; and refusing whence, to support and thus, …, to accept and-or, by those -influences, in all of those -ways, through and much, of our meaningful-, and provisional-, and-or of-quite, by those -ways, in all of those -meanings, of our measurable-, and meaningful- else, and conceptual- thus; and informed-purposes, of our engaging-, and informative-contemplation (s); and supporting-means, through and often, hencefortes (s) and such, to thence much or, of-quite right or, by those -ways, would and should much, of our even-times, and professional-aspects, of -ourselves and-or, supporting-people, of our provisional-times, be acceptable and-or, of our meaningful-people, be impacted hence, in all of our engaging-, and conceptual- thence; and informative-means, to keep informing, and supporting -people, interestingly and right, meaningfully and ought, of our modernized-, and informative-measures; and productive-; and interesting-ways; hencefortes (s) and quite; of our meaningful-; and interesting- thus; supporters of much; and engaging- whence; necessary-means; of our professional-; and conceptual-world (s) …. The meaningful- and right, informative-methods, through and forth, of those -means, and by those -needs, to such -instances, of our necessitating-times, and methodological- thus; and informative-conceptions; and inclined-principles; of much and thence; by those -meanings; through and right; of our engaging-; and of such -times, professional-ways, thencefortes (s) of ought, of our impactful-, and by those times, …; of our engaging, …; whencefortes (s) and thus, …; to quite and right, would and should fortes (s), to quite and else, whence much thus, of such -times, and by those -ways, would and could ought, of our even-times, and provisional-purposes; and interesting-principles; and meaningful-needs; to be informed, …; and of-quite and much, by those -ways, of such -times, whencefortes (s) and quite, to will and ought thus, would and of-quite, in all of those, even- and measurable-, and informative, …, disciplines of thus, of our purposeful, …, and engaging-people, …; hencefortes (s) and such, of our impactful-, and engaging-, …; and professional-needs, to be ascertained, …; of ought and thus, by those meaningful-, and professional-, hencefortes (s) and much, of our inclined-, and necessitating- and-or, meaningful- of-quite, and conformational-ways, of our existing-, and relational thus; and informational- of-quite, perceptions of thus, of our inclined- else, and meaningful-aspects, of our productive-, of-quite and much, informative-times, hencefortes (s) and else, in all of those interesting-, and meaningful-focuses, of our engaging-, and provisional-purposes, of our modernizing-, and informative-means; and interesting- thus; and conceptual-conceptios, of our informed-supports, reasonably and quite, informatively and such, in all of those -ways, through and right, of our conformed-, and of such -means, informed-policy (ies), …; and thencefortes (s) and right, in all of those -needs, to keep informing-, …; by those -measures, …; to keep ascertaining, …; to continue of-quite, …; to remain faithful, …; by those -impacts, …; to invoke whence, …; to instill hence, …; to mitigate …; of-quite and such, …; to focus whencefortes (s), …; to immediate thus, …; to keep installing, hencefortes (s) and much …. The interesting- and right, confocal-disciplines, would and should such, to can and ought forth, remain and right, among those -things, in all of those -ways, of our modern-principles, and provisional-, hencefortes (s) and thus, …; of our inclined-times, …; and meaningful-purposes, …; and conceptual-interests, …; of our engaging-, …; and interesting- and forth, …; inclined-purposes, of our supporting-times …. The interesting- and such, focal-conceptions, and by those -ways, informative-measures, through and much, to such -means and-or, by those -ways, would and could quite, of our modern-disciplines, and informative-principles, be informative- and-or, supporting-measures, be acceptable-, hencefortes (s) and quite, in all of those hence, interesting-purposes, and conformed-means, through and else, of our engaging-, and professional-means, of our alleviating-ways …. The informative-means, to shall and quite, could and whencefortes (s), to keep remaining, as any of those -needs, and among those -ways, of-quite and such, by those -instances, of our purposeful-, and of-quite and much, meaningful-disciplines, and interesting-needs, to continue of ought, to keep supporting, and by those -times, …; allow ourselves and such; …; informed-people of else, …; creative-times, to be of much hence, …; to be of right thus, …; to remain whencefortes (s); …; among those -needs, …; of our surviving- whence, …; and informative-perceptions, …; of our engaging- and-or, …; informative-principles, …; of our professional-, …; and of-quite and thus, … interesting-principles, …; of our engaging-, …; and of-quite and whence, …; by those -means; … ;through and thus, …; of our informed-measures, …; and productive-needs, …; of our conceptual-people, …; and informative-supporters, …; whencefortes (s) and thus, …; in all of those inclined-times, and meaningful-perceivers, …; of our engaging-purposes, …; and reasonable-logistics, …; and meaningful-needs, …; to continue of much, to keep supporting, …; and providing for people, …; without any of much, …; of those whence ought, …; by those -measures, …; to such -extents, …; of those meaningful-, …; and interesting-focuses, …; and perpetual-ways, …; and measurable- else, …; and informative-means, …; through and right, …; of our engaging, …; and professional-times, and necessitating-means, …; and interesting-methods, …; of our purposeful-world (s), hencefortes (s) and quite, by those meaningful-, …; and provisional-measures, …; and interesting-modes, …; through and quite, …; of our informed-measures, and contemplative- and-or, …; meaningful-instances, and focal-conceptions, …; of our engaging-needs, …; and necessary-influences, of our modern-times, …; hencefortes (s) and much, by those -times and-or, of those -ways thus, through and right, to quite and by forth, would and should thus, of our even-supports, and modern-needs, to continue and else, to keep supporting, -people and whence, provisional-ways, hencefortes (s) and thus, of our inclined-times, and meaningful-ways, through and much, in all of those thus, specified- and such, measurable-impacts, and productive- of-quite, and in even-purposes, of -mentions and-or, by those -ways, through and right, would and should thus, to quite and thence, of our even-contemplation (s), be acceptable and-or, methodological-needs, and informative-intentions, to be inclined thus, to ourselves and ought, of our informed-people, and productive-supporters, of our engaging-times …. The interesting-needs, and meaningful-ways; and provisional-supports, would and should such, to continue to keep, being whence ought, to keep creating, and by those -times, supporting thence or, informing of much, of our timely- and-or, meaningful-justice, to informative-media, in any of those -purposes, by and through such, in all of our even-disciplines, to quite and else, of such -times and much, of ought thence or, by those -ways, whencefortes (s) and ought, of-quite and else, of such -times thence; we would and should thus, to have had hence, of any of those -relationships, with our -others, and of such -ways, meaningful-focuses, and perceiving-needs; and of-quite and thus; impactful-measurements; …; and professional-aspects, …; and necessary-methods, …; through and right, …; in all of those -means, …; by those -ways, hencefortes (s) and ought, …; of our supporting-, …; and meaningful- hence, …; and interesting-measures, …; conceptual-ways, …; through and fortes (s), …; by those -mentions, …; in all of those engendering-, …; and meaningful-benefits, …; of our supporting-needs, …; and conceptual-methods, …; of our methodologizing-, …; and informative-means, through and right, …; by those -instances, of much and ought, …; in all of those -ways, hencefortes (s) and much, to quite and forth, of those -times, whencefortes (s) and ought, of our inclined-times, and meaningful-principles; and provisional-needs; and necessary-agendas, …; whencefortes (s) and much; …; of our contemplative-times, …; and-or of much hence, …; by those -ways, of-quite and fortes (s), …; of our interesting-, …; of-quite and much, …; of our measurable-, …; and meaningful-ways; …; through and forth, …; to that/those -quite (s) and-or, …; by those -means, …; of our -others and-or, …; meaningful- and-or, …; supporting-people, …; of our professional-, …; and in all of those -ways, …; interesting-people, …; of our existing-times …. The influential-conceptions, and purposeful-agendas, would and should such, to keep being whence, to continue of much, to ascertain and thus, and to be of ought, hencefortes (s) thence, …; to be of much to thence, …; to remain of right, …; without any of those, …; meaningful- of thus, …; unimportant-purposes, …; of-quite and thus, …; of our meaningful-times, …; and provisional-ways, …; through and thus, …; of our inclined-purposes, …; and supporting-measures, hencefortes (s) and thence, …; by those -means; through and forth, of our meaningful-, and of whencefortes (s), of our supporting-, and measurable-times, in all of those principle-, and productive-affairs, with our -others, and informative-needs, to continue of ought, to keep influencing, and engaging- else, with ourselves and such, influential-people, of our modern-times, and promotional-affairs, hencefortes (s) and right, of our meaningful-, and creative-times …. The influential-support (s), and promotional-awareness, would and could quite, to being whence or, to being of ought, or to being of-quite, …; in even-principles, …; of our supporting-, …; and by those -ways, of -ourselves and else, …; informative-people, …; of our globalizing-, …; and meaningful- whence, …; of-quite and thence, …; conceptual-measures, …; of our proffering, …; and necessitating-measures, …; of our inclined-times …. Meaningful-aspects, and provisional-means, would and could thus, to such fortes (s) and ever, hence much thus, to shall and ought, of anything else, whencefortes (s) and right, by those -ways, of our supporting-times, and modern-disciplines; and provisional-awareness, of our engaging-, and promoting-affairs; and interesting-means; to keep informing; and supporting -people, without any of those, unnecessary-measures, and meaningful-aspects, of-quite and ought, of our focal-times, and productive-necessities, of our modern-times, and impactful- ought, and supporting- else; and informative-measures, of our globalizing-, and meaningful- of-quite, conceptual-purposes, and professional-needs, through and right, in all of those engaging-, and productive-times, ….

     Hencefortes (s) and ought, by those -measures, … of our inclined-times, and acceptable-means, through and whence, contemplative- and ought, informed-measures, would and to else, of-quite and much, to can and ought forth, to shall and thence, hence much of thus, could and should such, to remain thence, as any of those -ways, and impactful-means, through and right, of our meaningful-people, and conceptual-infleuncers, of our modernizing-, and informative-supporters, of our engaging-world (s) …. The meaningful-ways, and inclined-contemplation (s), would and should thus, to keep accepting, and informing -people, of any of those ought, engaging-supports, and wonderful-needs, of our modernized-principles, and provisional-measures, through and such, of our impactful-times, and measurable-agendas; and focal-contemplation (s); and measurable-ways; of our supporting-people; and informed-concepts; of our modernizing-; and meaningful-perceptions; of our necessary-principles …. The necessary- and-or, relevant-purposes, would and should such, to keep impacting, to continue to inform, to remain thence, to focus of much, to accentuate whence, to impact of much, to allow hence thence, to impact and right; to keep being whence, …; to accept and much, …; and remain ought forth, …; whencefortes (s) and thus, …; of-quite and thence, …; of our even-times, …; and provisional-aspects, …; and modernizing-means; …; through and thence, …; of our focal-conceptions, …; and engaging-disciplines, …; and meaningful-purposes, …; and conceptual-measurements, …; of our modern-impacts, …. The interesting-aspects, and modal-impacts, would and should forth, to keep and right, to accept and else, to focus and forth, …; to influence and whenever, acceptable and profitable, …; whenever meaningful-, …; whenever …. Informative-times, to such -means ought, to by those -times, must and ought forth, remain thence and-or, among those -ways, through and thence, of-quite and such, of our meaningful-, and provisional- hence; and informative-means, to that/those such much, to will and ought, of our supporting-time (s), and influential-necessity (s), of our engaging-, and productive-need (s), of our measurable-time (s). The impactful-methods, would and could, of-quite and forth, of our meaningful-times, and provisional-ways, through and thence, in all of those engaging-, and productive-meanings; and informative-measures, to such -times and-or, of those -times, of-quite and right, of our ought forth, …; meaningful-people, …; and professional-ways, …; through and thus, …; in all of those much, …; exemplary-principles, …; and conceptual-means; and informative-necessities, …; of our engaging-, …; and professional-times, …; whencefortes (s) and right, …; in all of those -means, through and ought, …; of our focused- and-or, …; measurable- hence, …; and privileged-aspects, …; of our modernizing-times, …; and informed-means, …; to keep purposing, …; impacting and forth, …; exemplifying, …; allowing and thus, …; opening hence and ought, …; contemplating of right, …; meaning and thence, …; of any of those -times, …; and meaningful-aspects, …; of our engaging-purposes, …. The meaningful-aspects, and meaningful-focuses, would and to fortes (s), thencefortes (s) and right, to shall and much, to keep remaining, among those -means, of-quite and thence, in all of those -necessities, of our supporting-people, and professional-engagements, with our -others, …; and meaningful-people, of our interesting, …; and conceptual- of-quite, …; and informative-methods, …; of our measurable-world (s), whencefortes (s) and right, by those -means, through and ought, …; of our impactful-, …; of -ourselves and-or, …; by those -ways, …; through and quite, …; in all of those thence, …; by those -meaningful, …; and of-quite and much, …; of those necessary-, …; and meaningful-needs, …; would and should thus, …; to keep being of-quite, …; and by those -ways, …; would and ought forth, …; and among those -things, …; of our even-selves, …; and supporting-principles, …; of our engaging-, …; and meaningful-purposes, …; of our modernizing-, …; and interesting-measures, …; of our professional-, hencefortes (s) and right, …; interesting-means, …; and informative-purposes, …; and engaging-disciplines, …; and meaningful-perceptions, …; of our concomitant-, …; and interesting-needs, …; and focal-ways thus, …; and supporting-measures, …; and informational-needs, …; of our elaborate-, …; and professional-conceptions, …; of our interactive-, …; of-quite and thence, …; by those -means, …; through and else, …; in all of those meaningful-, …; and interesting-, …; -measures of much, …; conceptual-means, …; of-quite and thence, …; by those -ways, hencefortes (s) and-or, …; of our informed-policy (ies), …; and provisional-aspects, …; of our engaging-times, …; and necessitating-needs, …; to continue of ought, to keep supporting, …; and informing hence, …. The interesting- and right; meaningful-purposes; would and should thus, to can of else, of-quite and much, …; thencefortes and ought; …; would and hencefortes (s), …; keep being thence, …; continue to be of much, …; to remain as truthful, …; and among those -things, to such -times, …; would and thencefortes (s), to quite and right, to be informative, and supporting to -people, of our meaningful-, …; and by those -times, of our engaging-, …; and meaningful- hence, …; informative-measures, …; of our acceptable-, …; and professional- else, …; informative- of-quite, …; and conceptual-methods, and informed-people, …; of our engaging- and-or, …; meaningful-purposes, …; of our modern-times …. The interesting- and-or, supporting-needs, and informative-means, through and right, in all of those -ways, would and could thus, of -ourselves and else, of those -needs, to keep accentuating, and remediating -matters, in all of our meaningful-, and provisional- hence; and informative-agendas; and supporting-means; through and right, to quite and forth, of our modern-means, and provisional-disciplines, of our engaging-times ….

     The interesting- and ought, supporting-measures, would and of fortes (s), to shall of-quite, …; whencefortes (s) and else, to keep assuring, and of all -needs, to keep influencing, to keep awaring and right, …; to continue and ought, of-course (s) and thus, to be of much thence, …; to keep being right, …; of those -ways, and among those -things, to all -extents, to that/those much and -whence (s), of those -way (s), and among those -thing (s), of-quite and right, hencefortes (s) and ought, of our informative- and-or, necessitating-else (s), and informative-mean (s); and provisional- ought; and informed-measures; and necessary- and quite; informed-disciplines; of our -times and-or, modern-measures, by fortes (s) and else, would and should such, to keep and right, and among those -means, through and much, to continue to inform, and support -people, without any of those -ways, and among those -things, of -ourselves and right: Meaningful-people, …; and supporting-structures, to hencefortes (s) and thus, would and whence, …; in even-times and-or, …; by those -ways, to shall much and-or, …; of those -instances, could and right forth, to remain and much, to keep creating, …; of those meaningful-, …; and interesting-agendas, …; of our supporting-, …; and measurable-privileges, …; and informative-methods, …; and necessary- of-quite, …; to keep allowing, …; and focusing -ourselves, …; on formidable and-or, meaningful-needs, of our informative-, …; of-quite and such, …; to any of those -times, …; of right and thus, …; to quite being fortes (s), …; of our modern-principles, …; and provisional-means, …; to keep being else, …; among those -things, …; of our engaging-times, …; and meaningful-conceptions, …; of our informative-world (s), …. The interesting-aspects, and modern-measures, …; would and should such, …; continue of much, …; to keep informing, …; and supporting -people, …; without thence and-or, among those -means, of our informative-needs, and contemporary-measures; and informative-aspects; and focal-agendas; of our purposeful-world (s). The interesting- and -or; of-quite and right; conceptual-measures; and influential-agendas; would and ought forth; should and right much; could and by those -needs; to will and much; to can of-quite and thus; to shall of thence; to be hencefortes (s); in all even-times; among those -things; to that/those much -thus (es); to will and right forth; of our engaging-people; and productive-affairs; and measurable-means; of our inclined-times …. The informative-measures, and supporting-necessities, would and ought forth, to can and right thus, should and ought forth, remain thence, …; in all of our modern-times, and among those -ways, through and right, …; whencefortes (s) and thus, …; of our inclined-principles, …; and-or of-quite, thencefortes (s) and such, of our engaging-, and meaningful- hence, and informative-measure (s), of our professional-, and by those -instances, of our engaging-, of-quite and thus, of our interesting-, and methodological-, of-quite and whence, informative-methods, of our modernizing-, and-or of ought thus, meaningful-focuses, of much and right, conceptual-needs, of our elaborate-times …. The interesting- and-or, focal-purposes else, would and henceforth, to can and right thus, should and ought much, to keep and be ought, …; of-quite and thus, …; to whencefortes (s), …; to remain and much, …; to support -people; …; to allow whence or, …; to be of much thus, …; to remain hencefortes (s), …; and among those -things, …; to that/those forth (es/s), …; and by those -ways, in all of our even-disciplines, …; to that/those -extreme (s), would and should such, of-quite and much, of those -way (s), of -ourselves and thus, …; hencefortes (s) and ought, …; of our informative-, …; and meaningful- of-quite, …; supporting-means, …; provisional-ways, …; through and quite, …; by those -measures, …; of our engaging, …; and modernized-times, …; and meaningful-principles, …; of our professional-, …; and interesting-world (s) …. The assuring-methods, …; informative-aspects, …; modernizing-examples, …; would and ought fortes (s), …; of hence much and-or, …; by those -ways, …; through and right, …; to that/those forth (es/s) hence, …; in all of those engaging-; and meaningful-means, …; and among those -needs, …; of our -others and much, …; supporting-people, …; of our globalizing, …; of-quite and right or, …; by those -measures, …; whencefortes (s) and ought, …; of our informed-disciplines, …; and provisional-perceptions, …; of our engaging-times, …. The interesting-supports, and meaningful-examples, of our -others and such, …; of our meaningful-, …; and interesting-people, …; would and ought fortes (s), …; to thencefortes (s) and much ….

  • Facebook Social Icon
  • Twitter Social Icon
  • Google+ Social Icon
  • YouTube Social  Icon
  • Pinterest Social Icon
  • Instagram Social Icon
  • Facebook Social Icon
  • Twitter Social Icon
  • Google+ Social Icon
  • YouTube Social  Icon
  • Pinterest Social Icon
  • Instagram Social Icon
bottom of page